Privacy policy

Privacy Policy

Last updated: February 9, 2026

Decant Dealer NZ operates this website and store (the “Services”) to provide customers with fragrance decants and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

This Privacy Policy is intended to comply with the New Zealand Privacy Act 2020, as well as other applicable privacy laws.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Personal Information Decant Dealer NZ Collects

We collect personal information that identifies or can reasonably be linked to you. This may include:

  • Contact details: name, billing and shipping address, email address, phone number
  • Payment information: payment method details and transaction confirmations (payments are processed securely via Shopify and payment providers; we do not store full card details)
  • Order and transaction information: items viewed, purchased, returned, or cancelled
  • Account information: login details, preferences, and settings (if applicable)
  • Communications: messages you send to us, including customer support enquiries
  • Device and usage information: IP address, browser type, and how you interact with our website (via cookies and similar technologies)

 

How Decant Dealer NZ Collects Personal Information

We collect personal information:

  • Directly from you when you place an order, contact us, or use our Services
  • Automatically through your device when you browse our website
  • From Shopify and other service providers who support our business
  • From third parties where permitted by law

 

How Decant Dealer NZ Use Your Personal Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and refunds
  • Communicate with you about your orders or enquiries
  • Provide customer support
  • Improve and personalise your shopping experience
  • Send marketing communications where permitted (you may opt out at any time)
  • Detect and prevent fraud or misuse of our Services
  • Comply with legal obligations and enforce our terms and policies


How Decant Dealer NZ Share Personal Information

We may share your personal information with:

  • Shopify and trusted service providers who help operate our business (e.g. payment processing, shipping, IT support)
  • Marketing and advertising partners, where permitted by law
  • Authorities or legal parties where required to comply with legal obligations
  • Parties involved in a business transaction such as a merger or sale

We do not sell your personal information.

 

Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services. Your information may be stored or processed outside New Zealand. Shopify’s handling of your data is governed by its own privacy policies.

For more information, you can visit Shopify’s Consumer Privacy Policy or Privacy Portal.


Cookies and Analytics

We use cookies and similar technologies to operate our website and understand how customers use our Services. You can manage cookie preferences through your browser settings.

 

Children’s Privacy

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.


Data Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide Services
  • Meet legal and regulatory obligations
  • Resolve disputes or enforce agreements


Your Rights

Under the New Zealand Privacy Act 2020, you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted by law
  • Opt out of marketing communications at any time

 

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.


Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied, you may have the right to lodge a complaint with the Office of the New Zealand Privacy Commissioner.

 

International Transfers

Your personal information may be transferred, stored, or processed outside New Zealand, including by Shopify and its service providers. Where required, appropriate safeguards are used to protect your information.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

 

Contact Decant Dealer NZ

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: decant.dealernz@gmail.com