Shipping policy

Shipping Policy: 

Decant Dealer NZ ships fragrance decants within New Zealand.

Processing Time

Orders are typically processed within 1–2 business days. Processing time may not include weekends or public holidays, orders placed on weekends, or public holidays may be processed the next working day.

Please note that once a tracking number has been allocated to a parcel, we are unable to add, remove or make changes to the items within that order.

During busy periods, launches, or promotions, processing times may be slightly longer. Any significant delays will be communicated to customers where reasonably possible.

 

Shipping & Delivery

Shipping is handled via tracked courier services with NZ Post.
As all services as non-signature required, please make sure your delivery address is suitable and secure for parcel delivery. We recommend retrieving your parcel as soon as possible after delivery and avoiding prolonged sun exposure or excessive heat, as fragrances can be affected by high temperatures.

Once your order has been handed to the courier, delivery timeframes are dependent on the courier and are outside of our control.
Estimated delivery times of 1-2 business days and an extra 1-3 days for rural are provided as a guide only and are not guaranteed.

 

Returned to Sender

If a parcel is returned to Decant Dealer because the delivery address provided at checkout was incorrect, incomplete, or undeliverable, we will inspect the contents upon its return to ensure everything is still in suitable condition before arranging redelivery.

Any additional shipping costs required to resend the order are the responsibility of the customer. Free shipping promotions apply to the original shipment only and do not cover reshipment of parcels returned due to an incorrect or undeliverable address.

If any products are found to be damaged during their return journey, we will assess the order and contact you to discuss the available options.

Shipping Costs

We offer a flat rate shipping within NZ of $9 for urban addresses and $12.85 for rural addresses (within NZ Post delivery network). From time to time, courier costs may increase, and our shipping rates may be adjusted accordingly without prior notice.

 

Address Accuracy

Customers are responsible for ensuring shipping details are correct at checkout including rural deliveries if required. Decant Dealer NZ is not responsible for delays or losses caused by incorrect or incomplete addresses. Courier services may not deliver to all PO Boxes, please ensure the shipping details are correct to avoid any delays.

Courier Delays & Lost Parcels

Decant Dealer NZ is not responsible for courier delays once an order has been dispatched.

If your parcel is significantly delayed or appears lost, please contact us and we will assist with lodging a courier enquiry where possible.

 

Delivery is considered complete once the parcel has been marked as delivered to the address provided at checkout. Customers are responsible to ensuring their delivery address is correct and providing a secure location.

If a parcel has been marked as delivered but cannot be located, we will assist with courier investigation; however replacement or refund will be subject to the outcome of the couriers investigation.

While we package fragrances carefully to minimise the effects of normal transit conditions, Decant Dealer NZ cannot be held responsible for damage or changes caused after delivery, including parcels left in direct sunlight excessive heat, rain or other environmental conditions once delivered.

Damaged or Faulty Items

If your order arrives damaged or leaking, please contact us at hello@decantdealer.co.nz within 48 hours of delivery, including photos of the item and packaging, so we can assess the issue and provide an appropriate resolution.