Shipping policy

Shipping Policy: Last updated

May 2026

Decant Dealer NZ ships fragrance decants within New Zealand.

Processing Time

Orders are typically processed within 1–2 business days. Processing time may not include weekends or public holidays, all orders placed on weekends, or public holidays may be processed the next working day.

During busy periods, launches, or promotions, processing times may be slightly longer. Any significant delays will be communicated where possible.

Shipping & Delivery

Shipping is handled via tracked courier services with NZ Post.
As all services as non-signature required, please make sure your delivery address is suitable and packages are not left in the sun. 
Once your order has been handed to the courier, delivery timeframes are dependent on the courier and are outside of our control.
Estimated delivery times of 1-2 business days and an extra 1-3 days for rural are provided as a guide only and are not guaranteed.

Shipping Costs

We offer a flat rate shipping within NZ of $9 for urban addresses and $12.85 for rural addresses (within NZ Post delivery network). From time to time, courier costs may increase, and our shipping rates may be adjusted accordingly without prior notice. 

Address Accuracy

Customers are responsible for ensuring shipping details are correct at checkout including rural deliveries if required. Decant Dealer NZ is not responsible for delays or losses caused by incorrect or incomplete addresses. Courier services may not deliver to all PO Boxes, please ensure the shipping details are correct to avoid any delays. 


Courier Delays & Lost Parcels

Decant Dealer NZ is not responsible for courier delays once an order has been dispatched.

If your parcel is significantly delayed or appears lost, please contact us and we will assist with lodging a courier enquiry where possible.

Damaged or Faulty Items

If your order arrives damaged or leaking, please contact us within 48 hours of delivery, including photos of the item and packaging, so we can assess the issue and provide an appropriate resolution.